1) How long will it take to receive my order?
Orders are shipping very quickly at Whimsical Prints! Upon purchasing, you will receive an email within one business day (weekends exempt) with your design proof(s). You may request to see any necessary revisions or approve your order for printing (we will not ship an order without your approval of the proofs). Once you have approved the proof(s), your order will be printed and shipped within 3 business days.
2) What quality of paper do you use?
-All invitations, announcements, response cards, and reception cards are printed on 100 lb. white or cream card stock
-All thank you cards, wedding programs, and place cards are printed on 65 lb. white or cream card stock
3) How do I submit my customization information?
Provide your instructions in the text comment boxes once you have submitted your order quantity. You will receive an email with your customized proofs to look over and approve before your order is printed.
4) What forms of payment are accepted?
Visa, MasterCard, American Express, Discover, PayPal. Purchases are processed by PayPal using secure servers (you are not required to have a PayPal account to purchase). After you Checkout, you will be transferred to PayPal's website to either log into an existing PayPal account, or to continue to pay with a credit card without having to sign up for a PayPal account (click the "Continue" link to the left of the PayPal log-in screen to proceed with credit card payment).
5) Can I see a sample before deciding to purchase?
Yes! Email your customization information and the "Style #" of the design you are interested in to firstname.lastname@example.org and we will send you a complimentary email sample within one business day. If you would like to receive a physical sample, simply order a "Sample Set" on the product page of the invitation you are interested in.
6) How much does shipping cost?
-US Priority Shipping (USPS Priority 2-4 business days): $11
-US Express Shipping (USPS Express 1-2 business days): $35
-Canada Shipping (USPS Priority 10-16 business days): $41
-International Shipping (USPS Priority 10-16 business days): $60
-Sample Order Mailing (USPS first class): $0
7) What is your return policy?
Whimsical Prints offers a 100% guarantee that your order will arrive exactly as ordered. If for some reason a mistake is made on our end, we will reprint and ship your order within one business day. It is your responsibility to review the proof we email you and request any edits if you do not agree with how we have designed your order. We cannot accept returns for items that are printed using the text you provide at checkout unless you have specified other instructions after seeing your email design proof(s).
- 8) What is your ordering process?
-Place your order on-line
-Receive your customized proof(s) from us within one business day
-Review your proofs(s) and request any edit(s) you would like to see
-Receive your revised proof(s) within one busines day
-Approve your order
-Order printed and shipped within three business days